Terms & Conditions

1. Website use and separate agreements

These terms describe the BendFlow Plumbing website, request process and messaging programs. Merely visiting this website does not enroll you in texts, marketing, membership or recurring payments. A specific service job, membership and payment authorization require their own affirmative agreement.

2. Business and plumbing scope

BendFlow Plumbing L.L.C., d/b/a BendFlow Plumbing
841 Clonmel Drive, Matthews, NC 28104
Phone: (704) 491-4939
Email: billing@bendflowplumbing.com

We provide the residential plumbing work described in an accepted quote, including eligible fixture/piping, water-heater, drain, residential gas-piping and privately owned residential water/sewer-line work. Dishwasher installation and refrigerator/ice-maker water connections are plumbing-related services; repairs to dishwashers, refrigerators, freezers and other household appliances are not. Water heaters are serviced as plumbing equipment. Work remains subject to the appropriate license, access, permits, inspections and agreed scope.

3. Requests, scheduling and urgent conditions

A request or application is not a confirmed appointment, approved quote or active membership. We contact you about availability, scope and scheduling. Online forms, emails and texts are not monitored continuously and should not be relied on for immediate emergency assistance.

For urgent plumbing assistance, call (704) 491-4939. For gas odor or an immediate danger, leave the danger area and contact emergency services or the gas provider from a safe location.

4. Pricing, parts and authorization

We explain the proposed scope, pricing basis and applicable taxes before authorized work. Parts, materials, equipment and optional services are separate unless the accepted quote expressly includes them. Unforeseen conditions or additional work require a revised explanation and customer authorization before additional charges are incurred, except as lawfully permitted and expressly authorized for an emergency.

A customer-supplied part or cartridge must be compatible and safe to install. Its product warranty is separate from our workmanship responsibilities. Website or product exclusions do not waive rights or duties that cannot lawfully be waived.

5. BendFlow Protect

BendFlow Protect combines annual plumbing review and listed routine care with a separate monthly eligible-labor allowance, eligible-labor savings and priority scheduling when available. Water-heater maintenance options and filter service are added only when selected and priced. The Membership Terms describe the proposed program, first-of-month activation/billing, initial commitment, renewal, and cancellation process. Applying does not sign that contract or authorize a charge.

6. BendFlow Plumbing SMS program

Program: BendFlow Plumbing service and promotional text messages. Service messages concern requests, appointments, technician arrival, invoices and membership administration. Promotional messages concern plumbing offers and BendFlow Protect news, and require a separate opt-in.

Optional consent: our forms have separate, initially unchecked service-text and promotional-text choices. Checking the promotional choice and submitting is the electronic agreement to the stated recurring promotional SMS/MMS authorization, including automated technology as disclosed there. Consent applies to BendFlow Plumbing and the selected purposes, not unrelated senders. You must control or be authorized to use the supplied number. Consent is not a condition of purchase, a quote or membership.

Frequency and cost: message frequency varies. Message and data rates may apply under your carrier plan. BendFlow does not charge a separate messaging fee. See the Privacy Policy for data use.

7. SMS opt-out and support

Reply STOP to stop texts or HELP for help. You may also request help or opt out through billing@bendflowplumbing.com or (704) 491-4939, or another reasonable method clearly expressing your request. We honor revocation promptly, no later than the applicable legal deadline; covered revocations are processed within 10 business days. We may send one legally permitted, nonpromotional opt-out confirmation.

A broad request to stop BendFlow texts is treated as a request to suppress further messaging unless you clearly choose a narrower preference and applicable law and provider rules permit it. Necessary nonpromotional service follow-up can use another permitted channel. A later service request does not automatically reverse a prior opt-out. A message expressly asking to cancel membership is also handled as a membership cancellation request.

8. Delivery, carriers and number changes

Delivery is subject to network availability, filtering and supported devices; it is not guaranteed. Carriers are not liable for delayed or undelivered messages. Tell us if your number changes or you no longer control it. Do not send sensitive financial credentials through SMS. Do not rely on texts for an emergency.

9. Email communications

Service requests may receive relevant responses, estimates, appointment details or account information by email. Optional marketing email requires its separate choice in our campaign process. Marketing emails use accurate sender/subject information, identify advertising where required, include our postal address and a working unsubscribe link. You may also contact billing@bendflowplumbing.com to unsubscribe.

We honor marketing-email opt-outs promptly and within 10 business days. The marketing-email unsubscribe mechanism remains available for at least 30 days after the message is sent. No fee, login or unnecessary information is required. Nonpromotional correspondence about an existing request or transaction may continue where permitted.

10. Privacy and third-party services

Our Privacy Policy describes information use and processors. Hosting, form, email, SMS, payment and review services are provided in part by other providers. Provider outages do not establish receipt of a request; use our phone/email if no response is received. Nothing here excuses our obligations imposed by law.

11. Content and website limitations

Our owned branding, text and design may not be commercially copied without permission, except as law permits. Information on the site is not a diagnosis of your property. The website may be changed or temporarily unavailable. We do not promise error-free delivery or continuous availability, and these website limitations do not waive nonwaivable consumer rights, or duties regarding actual plumbing work.

12. Changes, governing law and contact

North Carolina law applies except where mandatory law requires otherwise. Updates to these website terms are dated above. Material changes to a messaging program require applicable notices or consent; a website update does not silently change an existing signed membership or payment authorization.

BendFlow Plumbing L.L.C., d/b/a BendFlow Plumbing
841 Clonmel Drive, Matthews, NC 28104
Phone: (704) 491-4939
Email: billing@bendflowplumbing.com