BendFlow Plumbing SMS Terms at a Glance
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to opt out.
- Reply HELP for help or call (704) 491-4939.
- Consent to receive marketing text messages is not a condition of purchase.
- See our Privacy Policy for information about mobile-data privacy.
1. Acceptance of These Terms
By accessing or using the BendFlow Plumbing website, submitting an online request, or opting into a BendFlow Plumbing text-message program, you agree to the portions of these Terms & Conditions that apply to that activity. If you do not agree, do not use the applicable website feature or messaging program.
2. Business Information
These Terms & Conditions apply to BendFlow Plumbing L.L.C., doing business as BendFlow Plumbing, located at 841 Clonmel Drive, Matthews, NC 28104. You may contact us at (704) 491-4939 or billing@bendflowplumbing.com.
3. Website Information
Website content is provided for general informational and service-request purposes. It does not replace an onsite evaluation, diagnosis, written estimate, work authorization, invoice, Membership Agreement, or other job-specific document.
4. Service Requests and Scheduling
Submitting a website form, text message, email, application, or other request does not guarantee an appointment, emergency response, service availability, response time, price, or acceptance of work. Service remains subject to scheduling, service-area availability, site conditions, safety, parts availability, and BendFlow Plumbing’s acceptance of the requested work.
5. Estimates, Pricing, and Taxes
General pricing, promotional language, and starting prices shown on the website are informational unless expressly stated otherwise. Final pricing may depend on actual conditions, labor, access, parts, materials, equipment, permits, code requirements, and customer-authorized scope. Applicable sales and use taxes are added when required by law.
6. BendFlow Plumbing Text-Message Program
BendFlow Plumbing may offer text-message communications for customers and applicants. Messages may include appointment confirmations and reminders, technician-arrival notices, service-status updates, estimates or invoice notices, BendFlow Protect application or membership administration, requested follow-up, post-service review requests, and promotional messages when a recipient has separately consented to marketing texts.
Merely providing a mobile number does not automatically enroll that number in promotional text messages. Enrollment occurs only through a documented opt-in method, such as selecting an unchecked SMS consent box, signing a written consent, texting an enrollment keyword, or otherwise providing clear consent.
7. SMS Consent
By opting in, you authorize BendFlow Plumbing and its messaging provider to send recurring automated or non-automated text messages to the mobile number you provide for the categories described at the point of consent. Your consent applies only to BendFlow Plumbing and the messaging program disclosed when you opt in.
Consent to receive marketing text messages is not a condition of purchasing plumbing services, receiving an estimate, or joining BendFlow Protect.
8. Message Frequency and Charges
Message frequency varies based on service activity, appointments, account or membership activity, customer requests, and any marketing program you join. Message and data rates may apply according to your mobile plan. BendFlow Plumbing does not charge a separate fee for receiving its text messages, but your wireless carrier may charge you.
9. Opting Out and Getting Help
Reply STOP to any BendFlow Plumbing text message to opt out of the applicable messaging program. You may receive one final confirmation that your opt-out was processed. After opting out, you will not receive additional messages from that program unless you later provide a new opt-in or reply with a supported re-subscription keyword.
Reply HELP for assistance. You may also call (704) 491-4939 or email billing@bendflowplumbing.com. Opting out of text messages does not prevent you from contacting BendFlow Plumbing by telephone or email.
10. Delivery and Carrier Disclaimer
Text-message delivery is subject to wireless-network availability and is not guaranteed. Mobile carriers are not liable for delayed or undelivered messages. Not all carriers or devices may support every messaging feature. Do not rely exclusively on text messages for urgent plumbing emergencies.
11. Emergency and Safety Notice
Website forms, email, and text messages are not guaranteed to be monitored continuously. If water is actively leaking, shut off the water when it is safe to do so and call BendFlow Plumbing directly at (704) 491-4939. For fire, gas odor, electrical danger, flooding, sewage exposure, or an immediate threat to health or safety, contact the appropriate emergency service or utility.
12. Privacy
Our collection and use of personal information, mobile numbers, SMS consent, and opt-out data are described in the BendFlow Plumbing Privacy Policy. Mobile information and text-message opt-in data are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
13. BendFlow Protect
BendFlow Protect is a separate plumbing maintenance and membership program. Website descriptions are summaries. Eligibility, pricing, benefits, limitations, exclusions, billing, renewal, cancellation, and other membership obligations are governed by the final BendFlow Protect Membership Agreement accepted during enrollment.
14. Customer Information
You agree that information you submit is accurate to the best of your knowledge and that you are authorized to provide the telephone number, email address, and property information submitted. You agree to notify BendFlow Plumbing if your contact information changes or if you no longer control a mobile number previously provided.
15. Intellectual Property
BendFlow Plumbing’s website text, branding, logos, graphics, photographs, designs, and other owned content may not be copied, reproduced, distributed, or used for commercial purposes without written permission, except as permitted by law.
16. Third-Party Services
Our website and communications may rely on third-party services, including GoDaddy, Brevo and its telecommunications providers, FormSubmit, Google, Elfsight, Square, and other vendors. BendFlow Plumbing is not responsible for third-party system outages, carrier filtering, delivery delays, external websites, or third-party content, except as required by applicable law.
17. Website Availability and Accuracy
BendFlow Plumbing may update, modify, suspend, or remove website content and functionality. Although we make reasonable efforts to keep information current, we do not guarantee that every page, link, price, description, or function will always be complete, uninterrupted, or error-free.
18. Limitation of Website Liability
To the extent permitted by law, BendFlow Plumbing is not liable for losses arising solely from reliance on general website information, website downtime, unavailable links, technical errors, carrier filtering, delayed or undelivered messages, or third-party systems. Nothing in these Terms is intended to waive rights or obligations that cannot lawfully be waived.
19. Changes to These Terms
BendFlow Plumbing may update these Terms & Conditions from time to time. The current version will be identified by the “Last updated” date. Material changes to an ongoing text-message program will be handled as required by applicable law and messaging-provider requirements.
20. Governing Law
These Terms & Conditions are intended to be governed by the laws of the State of North Carolina, except where applicable law requires otherwise.
21. Contact
BendFlow Plumbing L.L.C., d/b/a BendFlow Plumbing
841 Clonmel Drive, Matthews, NC 28104
Phone: (704) 491-4939
Email: billing@bendflowplumbing.com