No payment or membership is created through the public application. First-year early-termination obligations require final attorney-reviewed terms before paid enrollment.
1. Program and scope
BendFlow Protect is a residential plumbing maintenance and service-membership program, not an offer to repair household appliances. It applies to the enrolled home and the services expressly listed in the accepted agreement. Appliance plumbing hookups are distinct from appliance repairs. Work on municipal utility systems is not offered as part of this plan.
2. Price and selected options
Memberships start at $39 per month plus applicable taxes. A 12-payment commitment at that rate totals $468 before taxes and separately authorized work. Your price depends on the home and the maintenance options you approve. We give you the exact recurring price, taxes, initial-term total and included equipment before a membership is signed or payment information is obtained.
Optional tank/tankless water-heater maintenance and filter services are quoted during enrollment. No optional service is added or charged merely because you inquire about it or select an interest box.
3. Application, start date and first payment
The public application is a request for review only; it does not activate membership, accept a final price or authorize a payment. After the application/home review, you receive a customer-specific agreement and separate payment authorization.
Activation and the first membership charge are on the first day of the calendar month following completed and approved enrollment. The exact date is confirmed in writing before you sign. There is no partial-month membership period or prorated joining charge. Benefits do not start before activation. A failed or missing required payment is handled under the agreed payment-status process, not silently treated as a successful activation.
4. Initial term, billing and renewal
The initial commitment is 12 months, billed monthly on the first. After the initial year, membership automatically renews one calendar month at a time until canceled. The initial term runs from the confirmed first-day activation through the day before its first anniversary. This is not a cancel-without-obligation monthly plan during the initial commitment.
You may affirmatively choose an available annual-prepayment option for an additional year at a confirmed price. We do not automatically debit another annual lump sum or impose another annual commitment without the disclosed agreement and payment authorization. Price or renewal-term changes require advance disclosure and any required notice or consent. Where applicable, an automatic renewal longer than 60 days requires the North Carolina statutory advance renewal notice.
5. Monthly eligible labor and discount
Each active calendar month includes up to 60 minutes of eligible plumbing labor at the enrolled home. Unused time expires at month end and does not roll over. The clock begins when the technician arrives; diagnosis, testing, eligible repair work and necessary parts-procurement time during that job count. We explain the effect of a parts trip or extra labor and obtain authorization before additional charges.
Members receive 15% off additional eligible labor. This does not automatically discount parts, equipment, taxes or every flat-rate/specialty project. Work eligibility, any separate fixed-price service, and additional labor rates are explained before authorization. The membership does not authorize unlimited work or unrestricted crew-hours.
6. Annual review and routine care
Each active membership year includes one scheduled Annual Home Plumbing Review and listed routine care, separate from the monthly 60-minute benefit. The member can receive the annual visit and use that month's eligible-labor allowance in the same month. The enrolled property/equipment and visit timing are confirmed during enrollment. A preliminary enrollment assessment does not silently replace this annual maintenance visit.
- Water-pressure testing, with the reading and recommendations recorded.
- Visible-leak checks beneath sinks and around accessible fixtures, traps, supply connections and shutoff valves.
- Where safely accessible, exposed crawlspace plumbing inspected for visible leaks or moisture.
- Accessible, removable faucet aerators removed, cleaned and reinstalled.
- Accessible showerheads removed, exterior mineral buildup cleaned, and showerheads reinstalled.
- Accessible hair/soap buildup cleared at sink pop-up assemblies and tub/shower stoppers.
- Toilet review and visible water-heater condition review.
- Updated findings, completed maintenance, access limitations and recommendations in the home's plumbing record.
Work is limited to safely accessible areas and safely removable components. Minor stopper-area maintenance does not include downstream snaking, hydro-jetting, trap removal or sewer clearing. Findings and areas that could not safely be inspected are documented. This is not a general home inspection, concealed-leak test, continuous monitoring, or a promise that leaks or water damage will never occur. Additional eligible repairs can use the available monthly allowance only with the member's approval; parts and excess labor remain separate.
7. Optional water-heater and filter maintenance
For each eligible water heater expressly added to the plan, the selected option includes one annual routine tank flush or manufacturer-appropriate tankless flush/descaling during the annual visit, with routine operation/leak checks of the work performed. The inlet screen is cleaned where applicable and accessible. The service scope and equipment eligibility are confirmed in advance; the plan does not promise to cure an existing failure or include every manufacturer maintenance task.
Routine flushing/descaling solution and cleaning supplies are included with the selected water-heater maintenance option. Replacement parts, anode rods, valves, heating elements, equipment and corrective repairs are separate. Selected annual water-heater maintenance does not use the monthly included hour. An installation needing service-valve or access changes is separately quoted before maintenance is approved.
Whole-house and point-of-use filter changes are optional, arranged in advance and priced before authorization. Compatible replacement cartridges are supplied by the customer or quoted separately. The option is not unlimited filter changes or free replacement filters. Additional servicing required by equipment condition, use or manufacturer guidance is separately discussed.
8. Parts, taxes and additional work
Parts, materials, replacement filters/cartridges, fixtures, equipment, permits, excavation, restoration and separately quoted specialty work are not included unless expressly included in writing. The included routine cleaning supplies for selected water-heater maintenance are the stated exception, not replacement parts coverage. We describe and price separately chargeable items and obtain authorization before incurring those charges.
Applicable sales and use taxes are added when required. The tax depends on the location and type of charge; a labor-only benefit is not represented as tax exempt. Itemized estimates and invoices identify the authorized work and charges.
9. Property record and access
We maintain a plumbing service record for the enrolled home, including pressure readings, visible findings, maintenance performed, access limitations and recommendations. You may request the annual report. It describes observations on the visit date, not unseen conditions or a guarantee of future performance.
Provide safe access to the relevant fixtures, equipment and crawlspace. We document inaccessible or unsafe areas and arrange the next appropriate step. Work outside a safe and agreed scope is not performed without addressing the condition and authorization.
10. Priority and existing issues
Priority scheduling means preference when available, not guaranteed immediate, same-day, after-hours or emergency service. Benefits apply prospectively after activation. Known existing problems, work already diagnosed/quoted or underway, unsafe conditions or major corrective work are evaluated and priced before any membership eligibility is promised.
Any approved pre-activation promotion is separately described in writing and does not activate membership early. There is no automatic enrollment discount on previously quoted work.
11. Cancellation, nonrenewal and early termination
You can request cancellation or stop renewal through the online request form, billing@bendflowplumbing.com, or (704) 491-4939. Clearly state the membership/property and whether you want to stop renewal or end service now. We record when the request is received and confirm the effective date and any applicable final charge/refund. A clear request sent to another monitored channel is not ignored solely because of the channel used.
After the initial year: a cancellation request received before the next first-of-month renewal stops that renewal. Service normally ends at the end of the paid current month, subject to any right to an earlier termination or refund. You do not have to agree to another annual term to cancel monthly renewal.
During the initial year: stopping renewal does not by itself erase a valid initial-term obligation. You may request nonrenewal at any time; we record it rather than requiring you to request it again at the anniversary. Immediate early termination and any remaining balance/refund are governed by your expressly accepted agreement and applicable law. No blanket remaining-year penalty, automatic acceleration of all fees, or waiver of mandatory cancellation/refund rights is created by this webpage.
Where a statutory cancellation/refund right applies, including any applicable home-service-agreement or off-premises-sale right, it controls. No-proration enrollment does not mean that all refunds are prohibited. A text-message opt-out by itself is not membership cancellation, but a message expressly requesting membership cancellation is handled as such.
12. Recurring payment authorization
Before collecting billing credentials or charging, we provide the exact amount/taxes, schedule, first charge and activation date, initial commitment, renewal, cancellation and refund/early-termination rules. A separate signed or similarly authenticated authorization covers the selected recurring payment method, and a copy is provided to you. The application is not this authorization.
Revocation of automatic payment authorization can be requested through billing@bendflowplumbing.com or (704) 491-4939. Revocation and any lawful unpaid contractual obligation are separate; an alleged balance is not permission to keep making unauthorized debits. Authorization for monthly installments does not, by itself, authorize a surprise lump-sum charge of the remaining year. Any legally required notice of varying transfers or changed charges is provided.
13. Membership status and company termination
Benefits require an active membership and the payments required by the accepted agreement. Failed-payment handling, cure opportunities and any suspension or company termination must follow that agreement and applicable law, with notice and any required refund. We do not create undisclosed penalties or automatic retroactive charges through this webpage. If BendFlow cannot provide the agreed service, your applicable remedies are preserved.
14. Communications and customer rights
Texting and marketing are optional and separate from membership acceptance. See the SMS Terms and Privacy Policy. You may use phone/email for service without agreeing to optional promotions.
This program offers the listed maintenance and labor benefits; it does not reimburse water-damage losses or replace homeowners insurance. Its legal classification follows its actual terms and applicable law, not its title. Parts exclusions or customer-supplied equipment do not waive nonwaivable rights regarding our work.
15. Pre-enrollment review and contact
Before paid enrollment: the final customer agreement must settle the first-year early-termination/balance treatment, applicable refunds and any required statutory notices. Those provisions are awaiting North Carolina attorney review and are not accepted or charged through this application page. The final quote, signed agreement and payment authorization must be consistent with the advertised services; material differences must be explained before acceptance.
BendFlow Plumbing L.L.C., d/b/a BendFlow Plumbing
841 Clonmel Drive, Matthews, NC 28104
Phone: (704) 491-4939
Email: billing@bendflowplumbing.com