A plumbing request is not permission for marketing. Choose service texts, promotional texts and marketing emails individually; all choices are optional.
1. Who we are
BendFlow Plumbing L.L.C., doing business as BendFlow Plumbing, provides residential plumbing services and the BendFlow Protect maintenance membership in the Charlotte, North Carolina area. This policy covers our website, requests, applications, service records, and email and text communications. The contracting business will be identified in your written service or membership documents.
2. Information collected
We collect information you submit, such as your name, phone number, email and service address; descriptions of plumbing issues; and details about fixtures, water heaters, filtration, pumps and other plumbing systems. We also keep service findings, readings, recommendations, selected plan options and account records.
When you submit communication choices, the form includes those choices and the disclosure version and wording. Where available, it also includes the page URL, a browser-supplied timestamp and a request reference. The form-processing and email services have their own receipt/delivery records. Browser-supplied metadata is not an independently verified signature or server timestamp. Providers may process IP addresses, device/browser information, delivery activity and cookie information to deliver and secure their services.
3. How information is used
We use information to respond to your request, evaluate plumbing needs, prepare quotes, schedule authorized work, administer membership, maintain service history, process authorized billing, and handle privacy, help, opt-out and cancellation requests. Optional marketing is separate from requested service correspondence.
We do not collect card numbers or bank credentials in the public request forms. Payment details are provided through the approved payment provider during a separate authorization process. Do not send payment credentials, passwords or identity documents in ordinary forms, email or texts.
4. SMS choices and mobile privacy
Providing a phone number or selecting a preferred contact method is not, by itself, agreement to recurring promotional texts. Our forms provide separate optional, initially unchecked choices for service-related texts and promotional texts. Marketing email also has its own optional choice. You can request service or apply without selecting any of them.
Service texts concern your requests, appointments, technician arrival, invoices and membership administration. Promotional texts concern BendFlow offers, service promotions and membership news, and require their own affirmative choice. Message frequency varies; message and data rates may apply. Consent is not a condition of purchase or membership. Reply STOP to opt out or HELP for help. See the SMS Terms.
We do not sell, rent, or share mobile information or SMS consent with affiliates or other businesses for their own advertising, lead generation, promotional campaigns or list-building. These restrictions apply to every marketing or independent data-sharing category described in this policy.
All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties.
The restriction above concerns independent third-party marketing and list sharing. Necessary processing by providers working to deliver our requested forms, emails and messages is described below; it is not permission for another business to use your opt-in for its own marketing. Disclosures required by law remain subject to applicable law.
5. Processing providers and other disclosures
Our website uses GoDaddy hosting and FormSubmit to deliver request data and the selected communication preferences to our business inbox. Our email services process those messages. We may use Brevo and its telecommunications providers for approved communications, Square for separately authorized payments, and Google/Elfsight for review content. Providers process data needed to perform the requested functions under their terms and privacy practices.
We may provide information needed by professional advisers, insurers or authorities for an authorized service, legal compliance, safety, or a dispute. We do not sell personal information to advertisers. We do not authorize providers or other recipients to use SMS consent for independent marketing.
6. Service email and marketing email
We respond to service inquiries and send genuine appointment, invoice, payment and account correspondence as needed for the request or existing relationship. Optional promotions are separate. An inquiry or membership is not an automatic opt-in to promotional email.
Marketing emails identify BendFlow Plumbing, provide a postal address and a working unsubscribe option. You may also email billing@bendflowplumbing.com to stop marketing email. We process marketing-email opt-outs promptly and within 10 business days. Nonpromotional messages needed for an existing transaction may continue where permitted.
7. Cookies and embedded content
Hosting, form processing, review widgets and other embedded services may use cookies or similar technologies for functionality, security and usage information. Your browser can limit certain cookies; doing so may affect embedded features. Third-party links and services have their own privacy practices.
8. Records, security and retention
We retain information for the time reasonably needed to provide services, document consent and opt-outs, administer membership, maintain workmanship records and meet legal, tax, accounting and dispute obligations. We restrict access to business needs and use reasonable administrative and technical safeguards. No internet transmission or system can be guaranteed completely secure.
We address qualifying security incidents and disposal of covered personal information as required by applicable law. A request to delete data may be limited by lawful recordkeeping or the need to preserve an opt-out so that unwanted messages are not resumed.
9. Your choices and requests
You may ask questions or request correction, available access or deletion by contacting billing@bendflowplumbing.com or (704) 491-4939. For texts, reply STOP or use another reasonable method that clearly requests an opt-out. We accept clear requests through monitored phone or email channels and process them promptly within applicable deadlines.
We may retain limited suppression records to respect your choice. Submitting another plumbing request does not by itself revoke an earlier opt-out. A text opt-out alone does not end a membership; an explicit request to cancel membership is handled separately as a membership request.
10. Children, changes and contact
The site and services are directed to adults seeking plumbing services, not children under 13. We do not knowingly seek personal information from children under 13. Contact us if a child has supplied information.
This policy may be updated, with the current version dated above. Changes requiring notice or new consent will be handled accordingly.
BendFlow Plumbing L.L.C., d/b/a BendFlow Plumbing
841 Clonmel Drive, Matthews, NC 28104
Phone: (704) 491-4939
Email: billing@bendflowplumbing.com